Privacy Policy
01 August 2024
1. Introduction
Welcome to Emma Matthews Counselling. I am committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how I collect, use, and protect your information when you contact me through my website.
2. Information Collected
When you contact me via my website’s contact form, the following information is collected:
- Name
- Email Address
3. How Your Information is Used
The information collected through the contact form is used for the following purposes:
- To respond to your inquiries and provide information about my counselling services.
- To communicate with you regarding appointments, services, and any other relevant information.
- To improve the services and website.
4. Legal Basis for Processing
Your personal data is processed based on the following legal grounds:
- Consent: By providing your information through the contact form, you consent to the use of your information for the purposes stated in this policy.
- Legitimate Interests: I may also process your information to pursue legitimate interests, such as improving the service and ensuring effective communication with you.
5. Data Retention
Your personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. After this period, your information will be securely deleted.
6. Data Sharing and Disclosure
Your personal information will not be shared with third parties, except in the following circumstances:
- Legal Requirements: If required by law or in response to legal processes..
7. Data Security
I implement appropriate technical and organisational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request the correction of any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to legal obligations.
- Objection: You have the right to object to the processing of your personal information under certain circumstances.
- Withdrawal of Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. Any changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Emma Matthews Counselling
hello@emmamatthewscounselling.com